General Questions

How far in advance do I need to make a reservation?

It is best to make a reservation at least one day in advance. In some cases we are able to take reservations on short notice. Please allow anywhere from 30 minutes to 3 hours. For weddings, big events and proms, it is necessary to reserve a vehicle 5 weeks in advance for best vehicle selection and availability.

What if I need to cancel a reservation?

We require at least 3 hours prior notice of scheduled time. However, if there is an emergency, we are generally pretty reasonable and will make exceptions as long as we are notified. ALL "no shows" will be charged at full rate.

What is your billing procedure?

A credit card number will be taken at the time of reservation to hold your spot. Payment will be taken upon the day of your reservation. You may pay with a credit card, or with cash.

Can I pay for someone else using my credit card?

Yes, we allow our customers to pay for their travelers using our pay pal link. This ensures secure and fast payment. Please make sure to include all confirmation numbers with your payment, so we know which reservations to apply payments to. If you have any questions regarding use of pay pal, please feel free to ask one of our representatives. Although we do prefer that you use pay pal, we do accept credit card charges via the phone.

Airport Questions

Will I be billed for waiting time?

We give a complimentary 45 minutes free of charge after flight arrival time for international flights, and 30 minutes after flight arrival time for domestic flights. We do monitor flights for delays and make updates.

How will I recognize my driver?

The driver will be able to meet you inside the airport terminal upon your arrival, holding a sign with your name, or outside the terminal at the passenger pick up area. There is an airport parking charge around $6.00 to $9.00 for inside pick ups. Otherwise you can call us when you are finished collecting your luggage, and the driver will meet you outside.

How many people and luggage can fit into a town car?

A town car will carry four travelers with one medium size suitcase and carry on each. If you have over 4 travelers, we have other accommodations to better suit you. Please check out are wide variety of vehicle selections.

What are the tolls to and from the airports, going into Manhattan?

The tolls to and from JFK and LGA are $5.00. The tolls to and from EWR are $11.00.